Technical

I’m a

Writer

passionate about the docs.


ABOUT ME

Empathetic. Detail-driven. Persistent.

Poorly written docs lose customers. Well-written ones delight them. Give me your mess of developer-written documentation, and let me transform it it into a body of knowledge that enables your users to succeed.


CONTACT

polly.ouellette@gmail.com
(770) 530 - 6525
LinkedIn

Woman smiling at camera

SPECIALITIES

  • I have extensive experience creating API specifications, how-to guides, and conceptual material to help developers software products.

    Taking a mess of information from subject matter experts and distilling it into consumable content is my bread and butter. I love working with diverse and engaged teams and working hand-in-hand with developers.

  • I have experience as a lone technical writer, growing a developer documentation team from the ground up. I work cross-functionally with engineering, product, marketing, and design departments to ensure that users are supported by accurate, helpful content from a variety of sources.

  • I’ve spent plenty of my own hours wandering through specifications and getting stuck troubleshooting code. I feel the pain of a frustrated developer. A deep empathy for the user helps me to produce content that has the user’s needs in mind. I speak up for the developer’s best interests in all situations.

  • I bring my background in information design into my everyday work as a technical writer. Design thinking helps me to empathize with the users and identify areas that may trip them up. I structure information thoughtfully and supplement with multimedia content as necessary.

  • My experience with hardware documentation taught me to have very close attention to detail. Hardware projects have taught me to deal with compliance and regulatory standards and firm deadlines.