Polly Ouellette

Experience

Senior Technical Writer — Bold Commerce

August 2021 - Present

I serve as the expert in all things documentation at this ecommerce software company. I lead documentation strategy and coordinate technical content across all areas of the business.

I write and maintain content for a robust developer documentation site, including API specifications and guide content.

I established and continue to refine processes for collaboration with product managers, engineering, design, customer success, marketing, etc.

I empower developers to serve as contributors to the documentation and create a culture where docs are not forgotten.

Technical Writer —NI

June 2020 - July 2021

Wrote high quality manuals for test and measurement systems, with attention to detail, compliance with safety regulations, and empathy for the user.

Focused primarily on systems documentation — a combination of hardware and API documentation.

Multimedia Docs Intern — Informatica

January 2019 - April 2019

Leveraged multimedia and design skills to produce content to support user understanding, such as videos, interactive documents, infographics.

Communications Assistant — Georgia Tech CoE

February 2017 - May 2020

Worked as a science writer for the College of Engineering. Interviewed subject matter experts and translated their findings into compelling articles for the public to read.

Reported on relevant events occurring within the College, including scientific discoveries, awards, and news.